pak98 Privacy Policy

1. Introduction and Data Controller

This Privacy Policy ("Policy") describes how pak98 ("pak98", "we", "us", "our") collects, uses, stores, discloses, and protects personal data in connection with the operation of the pak98 online casino and sports betting platform available at pak98.club ("Platform"). pak98 acts as the data controller in respect of personal data collected from registered users and visitors to the Platform.

By registering an account with pak98, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not register an account or use the pak98 Platform. This Policy should be read alongside the pak98 Terms and Conditions, which govern your use of the Platform generally.

2. Personal Data We Collect

pak98 collects personal data from you in the following categories:

• Registration data: your name, email address, mobile number, date of birth, and any other information provided during account creation;
• Identity verification (KYC) data: copies of your Computerised National Identity Card (CNIC), passport, or other government-issued identity documents, and proof of payment method ownership, collected to comply with anti-money laundering and know-your-customer obligations;
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g., registered JazzCash or Easypaisa mobile number), and transaction amounts in PKR; full financial account numbers or card numbers are never stored by pak98 — these are handled directly by payment service providers;
• Usage and activity data: login timestamps and IP addresses, game session records, wager history, and betting patterns, collected for fraud prevention, responsible gaming monitoring, and platform improvement;
• Device and technical data: browser type, operating system, device identifiers, and connection data collected automatically when you access the Platform;
• Communications data: the content of messages exchanged with pak98 support, complaint records, and survey responses where you voluntarily provide feedback.

pak98 does not knowingly collect personal data from individuals under 18 years of age. The Platform is strictly 18+. Where we become aware that a minor has provided personal data, the account will be suspended and data deleted in accordance with applicable obligations.

3. Legal Basis and Purposes of Processing

pak98 processes your personal data on the following legal bases and for the following purposes:

• Performance of contract: to create and manage your pak98 account, process deposits and withdrawals in PKR, provide access to games and betting markets, settle wagers, and communicate account-related information;
• Legal obligation: to carry out identity verification (KYC), comply with anti-money laundering (AML) regulations, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required by applicable law;
• Legitimate interests: to detect and prevent fraud, bonus abuse, collusion, and money laundering; to operate responsible gaming monitoring and player protection systems; to improve platform functionality and user experience; and to maintain platform security;
• Consent: to send you marketing communications about pak98 promotions, bonuses, and new features, where you have opted in to receive such communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

4. How We Share Your Personal Data

pak98 does not sell, rent, or trade personal data. We share data only in the following limited circumstances:

• Payment service providers: transaction data is shared with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors strictly as required to process deposits and withdrawals;
• KYC and identity verification providers: identity document data is shared with third-party verification service providers under contractual data processing agreements that require appropriate security and confidentiality obligations;
• Game software providers: limited usage data may be shared with certified game studios to support game functionality, session integrity, and responsible gaming features;
• Fraud prevention and security services: device and usage data may be processed by fraud detection tools to identify suspicious activity and protect the integrity of the Platform;
• Regulatory and law enforcement authorities: pak98 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction;
• Business transfers: in the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity subject to equivalent data protection obligations.

All third parties with whom pak98 shares personal data are required by contract to implement appropriate technical and organisational measures to protect that data.

5. Data Security

pak98 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the pak98 Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Password hashing using current best-practice cryptographic algorithms — plaintext passwords are never stored;
• Access controls restricting data access to authorised personnel on a strict need-to-know basis;
• Regular security reviews and penetration testing of Platform infrastructure.

While pak98 takes reasonable steps to protect your data, no system can be guaranteed to be completely secure. You are responsible for keeping your pak98 login credentials confidential and for notifying us immediately of any suspected unauthorised access to your account. You should use a unique, strong password for your pak98 account and avoid accessing the Platform over unsecured public Wi-Fi networks.

6. Data Retention

pak98 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Account and transaction records are retained for a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping obligations;
• KYC documentation is retained for the period required by applicable regulatory obligations, typically a minimum of five (5) years after the end of the customer relationship;
• Usage and activity logs are retained for fraud prevention and responsible gaming purposes for up to two (2) years, after which they are anonymised or deleted;
• Marketing preference records are retained until you withdraw consent or for a period of three (3) years of inactivity, whichever is earlier.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

7. Cookies and Tracking Technologies

pak98 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. We use:

• Essential cookies: necessary for Platform functionality, including maintaining your login session, storing your language preferences, and enabling the cashier. These cannot be disabled without impairing Platform function;
• Analytics cookies: used to collect aggregated, anonymised data about how users interact with the Platform, which pages are visited most frequently, and where technical errors occur, to help us improve the user experience;
• Fraud prevention cookies: used to identify and prevent suspicious or automated access to the Platform.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent proper Platform function. pak98 does not use third-party advertising cookies or share browsing data with advertising networks.

8. Your Rights

Subject to applicable law, you have the following rights in relation to personal data pak98 holds about you:

• Right of access: you may request a copy of the personal data pak98 holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations — for example, AML-required records cannot be deleted before the applicable retention period expires;
• Right to restriction: you may request that we restrict processing of your data in certain circumstances, such as while a dispute regarding accuracy is resolved;
• Right to object: you may object to processing of your data carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact pak98 support at: [email protected]. We will respond to all valid requests within 30 days. We may require identity verification before processing a data rights request to protect against unauthorised access to account data.

9. Marketing Communications

Where you have opted in to receive marketing communications from pak98, we may contact you by email or SMS with information about promotions, bonuses, new game launches, and other offers relevant to your use of the Platform. You can opt out of marketing communications at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing communications does not affect the delivery of transactional messages necessary for account operation, such as deposit confirmations, withdrawal notifications, and security alerts.

10. Changes to This Policy

pak98 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Material changes will be communicated to registered users via the email address associated with their account at least 14 days before the changes take effect. The current version of this Policy is always available on this page with the date of last update noted at the top. Continued use of the pak98 Platform following the effective date of a revised Policy constitutes acceptance of the updated terms. Contact us at: [email protected]